Returns & Exchanges
At LoackerUSA, we strive to ensure your premium wafers and chocolates arrive in perfect condition. Due to the perishable nature of our food products, we offer replacements or refunds for items that are damaged, defective, or incorrect upon delivery.
Inspect Your Order
Upon arrival, please carefully examine your package for any signs of damage or missing items from your shipment.
Contact Support
Email our customer care team within 7 days of delivery with your order number and photos of the damaged product or packaging.
Review Process
Our quality assurance team will review your claim within 2-3 business days to determine the eligibility for a refund or replacement.
Resolution
Once approved, a replacement shipment will be dispatched at no extra cost, or a full refund will be issued to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing